What's included in a standard cleaning?
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you book service.
How much will it cost?
We price based on the number of bedrooms and bathrooms in the home. Once you've selected the number of rooms and add-on services, the price is shown dynamically on the booking form.
Do you bring your own cleaning supplies, products and equipment?
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.
Can I request special tasks or extras?
Sure thing. Simply include your request in the booking request, respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
What's your 100% satisfaction guarantee policy?
If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Manage Your account
How do I change my password?
You can submit a password change request on the customer login page at https://jsqhousekeeping.launch27.com/login
How do I update my credit card on file?
You can update your credit card on the customer login page at https://jsqhousekeeping.launch27.com/login
How do I book my first appointment?
By filling out this form.
Trust and safety
Can I trust my cleaning professional?
All of our professional housekeepers pass a nationwide detailed background check. We only hire the most experienced cleaners, those that meet our impeccable standards. All of our staff are insured. They follow a detailed protocol to ensure maximum quality, efficiency and ultimately, your satisfaction.
What happens if something goes wrong during my appointment?
If something goes wrong, we’re here to make it right. Please let us know immediately and we’ll take care of it. That’s our promise to you!
Is my billing information kept safe and secure?
We have multiple levels of security in place. Credit card transactions are processed by Stripe. No credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.